Support
Car Maintenance & Glovebox Support
Car Maintenance & Glovebox keeps your vehicle records on your own device. If something is confusing, or is not working the way you expect, you can reach us by email.
Email cartracker@taskdorm.com
Email is the best way to reach us, at cartracker@taskdorm.com. It helps to include your app version, your iOS or iPadOS version, and a short description of what happened. Please do not send VINs, policy numbers, registration numbers, roadside membership numbers, documents, receipts, or vehicle photos unless we specifically ask for them.
Common questions
How do I contact support?
Email us at cartracker@taskdorm.com. It helps to include your app version, your iOS or iPadOS version, and a short description of what happened. There is no live chat and no phone line.
What should I avoid sending in a support email?
Please do not send VINs, policy numbers, registration numbers, roadside membership numbers, private documents, receipts, or vehicle photos unless we specifically ask for them. Send only what is needed to explain the issue.
Which devices does Car Maintenance & Glovebox support?
It runs on iPhone and iPad and requires iOS or iPadOS 17.6 or later.
Is Car Maintenance & Glovebox a subscription?
No. The app is free to download and offers one optional one-time purchase, the Lifetime Unlock, which unlocks the full app. There is no subscription, no recurring charge, and no free trial that converts into a payment.
How do I restore my purchase?
Open the app’s settings and use Restore Purchases, or make sure you are signed in with the same Apple Account you used to buy it. Where Apple makes Family Sharing available for this purchase, it shares the app unlock with your family group. It does not share your vehicle records or documents.
Where are my vehicle records stored?
In the app’s private storage area on your iPhone or iPad. TaskDorm does not receive or store the information you enter in the app on its servers. There is no account and no automatic synchronisation.
How do I back up my records or move them to a new device?
Use the app’s manual backup to create a backup file, and choose where to save or share it through Apple’s system interface. Restoring a backup replaces the data currently stored in the app after you review and confirm the restore. Backups are created only when you ask for one.
Why did a reminder not appear?
Reminders are scheduled locally and depend on your device. A reminder can be delayed, silenced, or missed when notifications are turned off, when Focus or Do Not Disturb is active, when the device is powered off, or after a restore has replaced your data. Please keep a second method for anything significant.
Can the app read my odometer?
No. The app has no connection to your vehicle and cannot read your odometer. Distance-based reminders are measured against the mileage you last entered, so a reading that is out of date will produce a reminder that is out of date with it.
What is App Lock?
App Lock is optional and uses your device’s Face ID, Touch ID, or passcode. Authentication is handled by Apple on your device. TaskDorm does not receive or store your biometric information or your device passcode.
How do I request a refund?
Refund requests are handled by Apple under Apple’s rules. TaskDorm cannot issue, approve, or deny App Store refunds. You can contact us at cartracker@taskdorm.com for technical help with the app or purchase restoration.